Privacy Policy

DESIGNOTION.COM - PRIVACY POLICY

Last updated: 1.25.2024

1. INTRODUCTION

Designotion.com ("we", "us", "our") values and respects your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and engage with our services.

2. INFORMATION WE COLLECT

2.1. Personal Information:While using our services, we may request certain personally identifiable information, including but not limited to your email address, name, phone number, postal address, and other relevant details ("Personal Information").

2.2. Usage Information:We automatically collect information about how you access and use our services ("Usage Information"). This may include your IP address, browser type, device details, pages visited, and other diagnostic data.

3. HOW WE USE YOUR INFORMATION

3.1. Providing and Maintaining the Service:We use the collected data to deliver and manage our services, ensuring their functionality and continuous improvement.

3.2. Communication:We may use your provided contact information to notify you about changes to our services, respond to inquiries, and deliver important updates.

3.3. Interactive Features:If you choose to participate in interactive features of our service, we will use your information as necessary to facilitate your engagement.

3.4. Customer Support:Your information may be used to provide customer support and address any queries or concerns you may have.

3.5. Analysis and Improvement:We gather data for analysis, deriving valuable insights to enhance and optimize our services for a better user experience.

3.6. Monitoring and Security:We monitor the usage of our service to detect, prevent, and address technical issues, ensuring the security of your data.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to track the activity on our website, holding certain information to enhance and analyze our service.

5. DISCLOSURE OF INFORMATION

We do not sell, distribute, or lease your personal information to third parties unless required by law or with your explicit consent.

6. SECURITY OF YOUR DATA

While we strive to use commercially acceptable means to protect your Personal Information, we acknowledge that no method of transmission over the Internet or electronic storage is 100% secure.

7. LINKS TO OTHER SITES

Our services may contain links to other sites not operated by us. We advise reviewing the privacy policies of every site you visit.

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update and modify this Privacy Policy. Any changes will be effective immediately upon posting on our website.

9. CONTACT US

If you have questions or concerns about this Privacy Policy, please contact us at [email protected]

Frequently asked questions

How do I place design requests?
You'll be provided a task board upon signing up.

Simply add a new task, provide details using text, audio or video (we recommend Loom to easily share screencaptures), and any relevant attachments.

Our team will be automatically notified and start working on it.
Is there a maximum number of requests I can make?
Nope, it's unlimited! However, we will attend to them sequentially based on the bandwidth your package covers. We will work continuously until all tasks in the to-do list are completed.
How long does it take for my requests to be completed?
Our async process is designed to for maximum speed, and usually for most small tasks it only takes a few hours.

For longer tasks, we break down your requests into smaller sprints, and make sure to give you an update on the progress at most every 48 hours.  
What if I don't like the designs?
We work as part of your team, and we'll revise designs until you're happy! The subscription model's advantage compared to a traditional design agency, eliminates the worries of scope creep and surprise fees.
Will you refund me?
Yes, you're able to get a refund in case you are not content with your designs the first 48 hours of your subscription starting. We will not be able to refund you if you proceed after the first 48 hours, in which you should have received your first update by then.

We work Monday through Friday, so the weekend days won't count towards your guarantee expiring. E.g: If you sign up on Friday, the 48 hour refund guarantee is valid until Tuesday next week.

We're pretty confident you'll love them though!
Who'll work on my designs?
A creative director will always oversee and work with other designers in the team to handle the requests submitted. We're a worldwide team of Senior Designers in various areas of expertise, and the most appropriate designers will be assigned based on the type of request. We handle this process internally without your involvement, what we make sure of is to optimize deliverables based on your needs and goals!

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