Terms of Service

Last updated: June 18, 2026

By subscribing to the Services, placing a design request, or otherwise using the Website, you ("Client", "you", or "your") agree to be bound by these Terms. The Services are provided by Designotion ("Designotion", "we", "us", or "our"). If you do not agree, you must not use the Services. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization.

1. The Services

Designotion provides subscription-based design services on a monthly retainer model. Clients submit design requests through a shared task board, communicate asynchronously (including via a connected Slack channel), and receive deliverables sequentially on an ongoing basis for as long as their subscription remains active.

We may improve, modify, or discontinue features of the Services at any time. We will use reasonable efforts to notify you of material changes.

2. Subscription, Billing, and Payments

The Services are offered as a recurring monthly subscription. The current monthly retainer is $4,995/month, subject to change with reasonable advance notice; the price applicable to you is the price shown at the time you subscribe.

Your subscription begins on the date of your first payment and automatically renews each month until you cancel. You authorize us, through our payment provider, to charge the recurring fee to your chosen payment method on each renewal date.

Payment processing via PayPal

All payments are processed by PayPal. We do not collect, process, or store your full payment card or bank details — those are handled directly by PayPal under PayPal's own User Agreement and Privacy Statement, which you should review. Your use of PayPal to pay for the Services is subject to PayPal's terms, and where applicable PayPal's Buyer and Seller Protection programs may apply to your transactions. We are not responsible for the acts, omissions, or policies of PayPal.

Cancellation

You may cancel at any time. Cancellation stops future renewals; your subscription and access to the Services will end at the conclusion of your current paid billing period, and you will not be charged again. There is no long-term commitment.

3. Refunds

You may request a full refund within 48 hours of any payment (whether an initial payment or a renewal) by contacting us at hello@designotion.com. After this 48-hour window has passed, that payment is non-refundable.

If a refund is granted, all rights to any designs, deliverables, source files, or other work produced by Designotion in connection with that payment immediately revert to Designotion. You must stop using, and may not reproduce, distribute, publish, or otherwise exploit, any such work, unless we agree otherwise in writing.

Payment-processing fees charged by PayPal are not within our control and are not refundable. We reserve the right to decline refund requests, or to suspend or terminate the Services, in cases of abuse, repeated refund or chargeback activity, or breach of these Terms.

4. Design Requests and Client Responsibilities

You are responsible for submitting clear requests and providing any brand assets, content, access, approvals, and feedback reasonably needed for us to perform the Services. Delays in providing these may affect turnaround times.

You represent and warrant that any materials you provide to us (including text, images, logos, fonts, and reference materials) are owned by you or properly licensed to you, and that our use of them as part of the Services will not infringe or misappropriate the rights of any third party, including intellectual property rights and rights of publicity.

You agree not to use the Services or Website for any unlawful purpose, to interfere with their operation or security, or to attempt to access them by unauthorized means.

5. Ownership of Work

Subject to full payment for the applicable billing period and to Section 3 (Refunds), the final deliverables and original source files we create specifically for you ("Deliverables") belong to you, and you are the owner of the copyright in those Deliverables. To the extent any rights in the Deliverables would otherwise vest in us by operation of law, we assign those rights to you upon full payment.

This assignment does not include: (a) any pre-existing materials, tools, templates, or know-how owned by us that we incorporate into a Deliverable, for which we grant you a non-exclusive license to use as part of the Deliverable; or (b) any third-party materials, which remain subject to their own licenses (see Section 6).

6. Third-Party Fonts, Assets, and Licensing

Some Deliverables may incorporate fonts, stock images, icons, plugins, or other assets owned by third parties that require a separate commercial license for you to lawfully use, reproduce, distribute, or publicly display them ("Third-Party Assets").

Where we knowingly incorporate Third-Party Assets that require licensing, we will inform you so you can obtain the necessary licenses. You are solely responsible for ensuring that all content used on your website, products, or channels is properly licensed. Any license we hold for a Third-Party Asset is not transferable to you unless we expressly state so in writing.

7. Showcasing Client Work

We may display, share, and reference work we create for you on our Website, social media, portfolio, and other promotional channels. If you do not want your work shown publicly, you may request a non-disclosure agreement (NDA) or otherwise notify us in writing, and we will not publicly share or discuss your work covered by that request.

8. Confidentiality

Each party agrees to protect non-public information disclosed by the other in connection with the Services and to use it only for the purpose of performing or receiving the Services, except where disclosure is required by law. This Section does not limit our rights under Section 7 unless you have requested confidentiality as described there.

9. Disclaimer of Warranties

The Website and Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or meet any specific business outcome.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Designotion will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or goodwill, arising out of or relating to the Services or these Terms. Our total aggregate liability for any claim arising out of or relating to the Services or these Terms will not exceed the total amount you paid to us in the three (3) months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Designotion and its personnel from and against any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of: (a) your use of the Services or Website; (b) your breach of these Terms; (c) materials you provide to us; or (d) your violation of any law or of the rights of any third party.

12. Questions and Disputes

We want every project to go smoothly, and most questions are sorted out with a quick message. If anything comes up, the best first step is to email us at hello@designotion.com — we'll work with you directly to make it right.

Billing and payments. Because payments are handled by PayPal, any question about a charge or a refund can also be raised directly through PayPal's Resolution Center, under PayPal's User Agreement and its buyer and seller protection programs. For anything billing-related, this is usually the simplest and fastest route.

In the unlikely event a matter can't be settled between us or through PayPal, both parties agree to negotiate in good faith for at least thirty (30) days first. Any formal proceedings that follow will be handled under the laws of Albania.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, where the changes are material, take reasonable steps to notify you. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

14. Miscellaneous

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Designotion regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver of that right. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties.

15. Contact

Questions about these Terms can be sent to hello@designotion.com.